Returns

To send an unused piece back after a purchase on stussyus.shop, start with an email rather than a silent parcel. This page explains that path in ordinary sentences. Tags should still be attached and the item should not have been worn beyond a try-on.

Write stussy@gmail.com with your order number, the item, and the reason. Phone +1 800 875 6237 if you cannot access email. The studio address for authorized correspondence is 50 Prince Street, New York, NY 10012. Do not post a hoodie there until you have been told how to label it.

Eligibility depends on condition and timing as described in the reply you receive. Personal items that cannot be resold, worn shoes if ever offered, and pieces without tags are often refused. A change of mind is easier when the garment still looks new.

When a prepaid label is sent, use it. Keep the tracking. If you use your own postage without being asked, we may not repay that cost. Pack so prints do not crease against a hard buckle.

Approved refunds go to the original payment method after the piece is checked. Card posting times vary. An exchange depends on size stock and is not a same-day reprint of the original carton.

Purchases from other websites should be returned to those websites. A photo of a similar graphic is not proof of this sale. Keep your confirmation email.

If the item arrived damaged or with a print fault, say so and attach photos of the fault and the label. That path can differ from a simple size change. Do not attempt a home repair that we did not request.

A refused return may be sent back to you. The original charge then remains. Asking support before you ship avoids that extra trip.

Questions: stussy@gmail.com, +1 800 875 6237. Put the order number in the subject line. Nicknames and street names are slower to search than that number.

Seasonal drops can sell out of a size. A return of a popular size does not create a hold for you until it is inspected and restocked. If you need a different size, ask whether it exists before you send the first piece back.

Washing a garment to ‘test the fabric’ usually ends eligibility. Try the piece on over clean clothes instead. Smoke and perfume also transfer and can make a return unsellable.

Washing a garment to test the hand of the fabric usually ends eligibility. Try the piece on over clean clothes, keep the tags on, and decide. Smoke, perfume, and street dirt transfer in ways warehouse lamps will show. A change of mind is the ordinary path for an unused tagged piece; a print fault on arrival is a different path and needs photos of the graphic and of the label. Do not iron a transfer at home to ‘fix’ it. That can make a fair inspection impossible.

Seasonal sizes can sell out while a return is still in the air. Sending a piece back does not create a hold on the size you hope to receive next. Ask whether that size exists, then ship. If you received a gift, the purchaser of record is usually the person we refund, so talk with that person first. Marketplace purchases, even of a similar graphic, go back to that marketplace. Proof of this sale is the confirmation from this domain, not a social crop of a similar hoodie.